Privacy Policy
This Privacy Policy describes how Asino Casino (operated by Hollycorn N.V.) collects, uses, and protects your personal information. We take data privacy seriously and comply with applicable data protection regulations.
Last Updated: November 2024
Responsible Entity: Hollycorn N.V., Scharloweg 39, Willemstad, Curaçao
What Information Do We Collect?
When you register and use our services, we collect the following categories of information:
Personal Identification Data
- Full name (first and last)
- Email address
- Date of birth
- Residential address
- Phone number (optional)
- Government-issued ID copies (for KYC verification)
Financial Information
- Payment method details (credit card numbers stored encrypted)
- Transaction history (deposits and withdrawals)
- Gaming activity and account balances
Technical Data
- IP address
- Browser type and version
- Operating system
- Device information
- Cookies and similar tracking technologies
How Do We Use Your Information?
Your data serves the following purposes:
- Account Management: Registration, login authentication, profile maintenance
- Transaction Processing: Deposit handling, withdrawal processing, bonus credit allocation
- Verification: KYC procedures to satisfy legal compliance requirements
- Customer Support: Query resolution and issue troubleshooting
- Marketing: Promotional offers and updates (with explicit consent)
- Security: Fraud prevention and anti-money laundering measures
- Regulatory Compliance: Meeting licensing authority requirements
Third-Party Data Sharing
We do not sell your personal information. However, data sharing occurs in specific circumstances:
Payment Processors
Transaction processing requires collaboration with external payment providers (Visa, Mastercard, Skrill, Neteller, cryptocurrency processors). These entities receive only information necessary for transaction completion.
Regulatory Authorities
Legal obligations require data disclosure when licensing authorities or law enforcement agencies make formal requests. We comply with legitimate legal demands while protecting player privacy to maximum extent possible.
Technical Service Providers
Hosting providers, software developers, and analytics platforms access technical data for platform maintenance and service improvement. These providers operate under strict confidentiality agreements.
Data Security Measures
We implement multiple security layers to protect your information:
- SSL encryption for all data transmissions
- Secure servers with firewall protection
- Regular security audits and penetration testing
- Restricted employee access (need-to-know basis only)
- Encrypted storage for sensitive information
Despite comprehensive precautions, no system guarantees absolute security. You share responsibility for protecting your password and account credentials.
Your Privacy Rights
You possess the following rights regarding your personal data:
- Access Right: Request copies of your stored information
- Correction Right: Have inaccurate data corrected
- Deletion Right: Request data deletion (subject to legal retention requirements)
- Objection Right: Oppose data processing for marketing purposes
- Portability Right: Receive your data in machine-readable format
To exercise these rights, contact our Data Protection Officer at: [email protected]
Data Retention Periods
We retain your information only as long as necessary:
- Active Accounts: Data stored while account remains active
- Closed Accounts: Certain information retained 5-7 years for regulatory compliance
- Marketing Data: Deleted upon consent withdrawal
Privacy Policy Changes
We reserve the right to update this Privacy Policy as needed. Changes appear on this page with updated revision dates. For significant modifications, we notify users via email.
Review this page periodically to stay informed about updates and changes.
Privacy Inquiries
For questions about privacy practices or to exercise your rights, contact us:
Email: [email protected]
Postal Address: Hollycorn N.V., Scharloweg 39, Willemstad, Curaçao
